📦 Received a Damaged, Defective, or Wrong Product?
If your order arrives damaged, defective, or is not what you ordered, please notify us within 24 hours of delivery. To process your claim quickly, kindly email us at wildcrustperfumes@gmail.com with the following:
- An unboxing video clearly showing the issue
- Photos of the product and outer packaging
- Your order ID and contact details
We will review your request and provide a suitable resolution as soon as possible.
🎥 Is an Unboxing Video Necessary?
Yes, an unboxing video is required for all claims involving:
- Missing products
- Product leakage or breakage
- Wrong items received
The video must begin before opening the package and clearly show the shipping label.
🚚 Package Looks Tampered or Damaged on Arrival?
If your parcel appears to be tampered with or physically damaged at the time of delivery:
- Do not accept the package
- Inform the delivery agent immediately
- Report the issue to us via email with a photo/video of the package condition
✅ Do You Check Products Before Shipping?
Absolutely! Every product undergoes a thorough quality check before shipping. However, in the rare case something goes wrong during transit, we’re here to assist you.